Customer Care Specialist in USA - Veracyte
Veracyte is seeking a mid-level Customer Care Specialist to join its customer service team in the USA. In this remote-eligible role, you will serve as a cornerstone of support, ensuring that healthcare providers and patients receive reliable service while helping clinicians gain insights to guide patient care.
Key Responsibilities
- Manage and monitor orders and cases from submission through completion.
- Conduct outbound outreach to physician offices via phone, fax, and email to resolve order issues.
- Handle inbound calls with empathy, professionalism, and precision.
- Collaborate with internal Sales, Laboratory, and Billing teams to support customer retention and drive growth.
- Analyze customer feedback and trends to share actionable insights for continuous improvement.
Qualifications and Requirements
- Bachelors degree is preferred, though relevant experience may be considered in lieu of education.
- 2+ years of customer service experience within healthcare, biotech, or laboratory settings, with oncology experience preferred.
- Familiarity with CRM tools, specifically Salesforce.
- Understanding of PHI protection and HIPAA compliance standards.
- Strong organizational, analytical, and interpersonal skills.
For remote candidates working in the US, the pay range is $28.00 to $31.00 per hour, with the final offer depending on factors such as experience, skillset, education, and geographic location.