Customer Success Manager

Customer Success Manager Role at Cordance

Cordance is seeking a Senior Level Customer Success Manager to join our team in the USA. Our organization focuses on accelerating the growth of vertically focused B2B SaaS companies through acquisition and long-term financial guidance. As an operator-led firm, we partner with founders to scale their businesses, increase year-over-year revenue, and realize their full potential.

In this position, you will act as a trusted partner for a portfolio of small to mid-sized accounts. Your primary objective is to manage the expansion, price increase, and renewal initiatives that drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). You will ensure that our customers see measurable value while guiding them toward best practices and long-term partnership success.

Key Responsibilities

• Monitor customer health metrics to proactively identify renewal risks and execute corrective actions.
• Manage the end-to-end renewal process, including documentation, quoting, and timing.
• Develop Customer Success Plans that include clear adoption goals and specific metrics.
• Collaborate with Sales and Account Management teams to identify and qualify upsell or cross-sell opportunities.
• Support standardized price increase programs while maintaining clear communication with clients.
• Use CRM and success software to report on retention performance and track revenue metrics.
• Coordinate with internal Product, Support, and Operations teams to remove adoption barriers and advocate for customer needs.

Requirements and Competencies

To be considered for this Customer Success Manager opportunity, applicants must hold a Bachelor’s degree and possess 1-3 years of relevant experience. We are looking for candidates who demonstrate strong product and technical acumen, proactive problem-solving abilities, and the capacity to build trust-based relationships with customers. You must be able to communicate clearly and empathetically, ensuring that our solutions continue to deliver value as we scale.

If you are interested in joining Cordance, please apply through our official channels.