Customer Service Representative

Insurify, a recognized MIT FinTech startup, is hiring an Entry Level Customer Service Representative for remote or national positions across the USA. If you are looking to build a career in Customer Service with a growing digital insurance platform backed by $130M in total funding, this role offers the chance to help millions of people compare, buy, and manage insurance.

Your Responsibilities

As a Customer Service Representative, you will handle incoming calls to evaluate and resolve customer issues regarding coverage challenges, complaints, and payments. Your day-to-day duties include coordinating onboarding documents and insurance policies to finalize sales, verifying customer coverage accuracy, delivering proof of insurance paperwork, and assisting with billing matters. You will also proactively educate customers on avoiding policy interruptions, navigate complex workflows to find solutions, pull client lists from carrier portals for timely follow-ups, and contribute to new process development for customer onboarding and retention.

Candidate Qualifications

• 0 to 2 years of experience in customer support via phone, email, and chat
• Property & Casualty Insurance license (required)
• Excellent communication and phenomenal phone skills
• Well-organized and self-driven work ethic
• Bilingual abilities are considered a plus
• Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, or VT

Compensation and Benefits

The base compensation range for US locations is $40,000 to $53,000 per year (note: specific salary details in initial parameters reflect general data). Additional benefits include health and dental coverages, a 401(k) plan with a match, and Paid Family Leave. Insurify is an Equal Employment Opportunity and Affirmative Action employer. Please note that Insurify will never request sensitive personal information or payment during the hiring process, and candidates should remain vigilant against fraudulent job advertisements.