Customer Solution Engineer (Early Career)

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Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position. 

Relocation is not offered for this role.

About this opportunity 

If you are an early career professional, join Ericsson's MACS Networks Domain Products team as a Customer Solution Sales Engineer, supporting pre-sales and Customer Solution Responsible (CSR) activities for indoor radio access networks (RAN), Radio Dot Solution, and related offerings. Based in the USA, this experienced-level role is central to developing innovative and profitable network solutions for Ericsson's North American customers, operating within the Ericsson sales process. Travel is estimated 25%. 

What you will do 

• Contribute to RFx responses, tenders, presentations, consultations, and commercial proposals, including bill of materials and network design support 
• Engage customers to understand their needs and align them with Ericsson products and solutions; represent Ericsson at trade shows and industry events 
• Serve as technical lead for customer trials, market introductions, and solutions readiness programs in the region 
• Conduct techno-commercial business analysis through research on market trends, technology, standards, customer requirements, and competitor landscape 
• Interface with Ericsson product management groups (RDS, RAN Compute, ENM, and others) and product development organizations to ensure offerings meet customer needs 
• Lead product discussions with Customer Unit teams and customers, focusing on network infrastructure capabilities, dimensioning, capacity analysis, and KPIs 
• Generate and manage leads to grow the 36-month sales funnel; develop customer business cases and identify new business opportunities 
• Drive knowledge transfer and deliver thought leadership content across relevant communities within Ericsson 

The skills you bring 

• Solid understanding of RAN technology (2G/3G/4G), related standards (3GPP, 3GPP2), and ideally in-building wireless products and solutions 
• Experience in a customer-facing role within the ICT industry 
• Ability to align customer requirements with solutions and define specific product or service requirements 
• Strong communication, collaboration, and relationship-building skills with customers and internal teams 
• Problem-solving and strategic thinking capabilities; active listening and ability to ask thoughtful questions 
• Willingness to travel to customer locations as needed 
• Preferred: Knowledge of Ericsson RAN/Indoor RAN, DAS, Wi-Fi, Open RAN, RAN virtualization, and consultative selling skills 
• Minimum: 3–5 years in sales, sales engineering, or customer support within ICT; 4-year technical/engineering degree; experience leading virtual teams 

See this page for more info on Ericsson’s Indoor 5G small cells, https://www.ericsson.com/en/small-cells/indoor-coverage

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Technical & Solution Sales Support

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. 

Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.