Customer Success Manager (Mid Market/Enterprise)

Customer Success Manager (Mid Market/Enterprise) in the USA

Osano, an innovative B-Corporation focused on data privacy as a fundamental right, is seeking a senior-level Customer Success Manager, Mid Market/Enterprise Accounts to join their account management team in the USA. This remote or flexible customer service role focuses on driving retention, expansion, and long-term customer value across the organization's highest-value accounts.

Role Requirements and Experience

• 5+ years of experience in Customer Success or Account Management within a SaaS environment
• Experience managing a book of business and owning retention and expansion metrics such as GRR, NRR, and churn
• Proficiency in CRM systems, specifically HubSpot
• Strong understanding of SaaS metrics, customer health, and account performance indicators
• Ability to interpret product usage data and customer signals to drive outcomes
• Experience using communication and insight tools like Gong or Loom
• Strong technical acumen regarding SaaS products, integrations, and workflows
• Familiarity with AI tools like ChatGPT and Claude for productivity

Education requirements are not specified for this position. Candidates should possess strong organizational skills, clear stakeholder communication abilities, and an interest in privacy and responsible AI. Additional details regarding compensation and application procedures are managed through the official listing.