Customer Support Engineer

About the Role

Oddball is currently hiring a mid-level Customer Support Engineer to work remotely in the USA within the customer service field. This role focuses on providing Tier 3 support for a cloud-based case management system utilized internally by a major federal financial regulatory agency. The position offers an annual salary ranging from $75,000 to $110,000.

Key Responsibilities

• Own and investigate complex support issues spanning both the application layer and infrastructure.
• Utilize the AWS environment, including Aurora PostgreSQL, CloudWatch, and Splunk.
• Collaborate closely with the engineering team to identify root causes and implement permanent fixes.
• Manage monitoring, alerting, incident response, runbook maintenance, documentation, and post-release checks.

Requirements and Qualifications

Candidates should have a background in Tier 3 or full-stack support at scale, along with familiarity working with Java backend code, React frontends, and CI/CD pipelines. Experience with AWS (CloudWatch and Splunk) and PostgreSQL for data investigations is necessary. Applicants must be authorized to work in the U.S., and please note that U.S. citizenship and a federal background investigation or security clearance may be required due to the federal contract. While a Bachelor's degree is preferred, prior experience working in federal systems or compliance environments is considered a plus.

Benefits and How to Apply

This remote Customer Support Engineer position includes solid benefits, a 401(k) match, tech and education stipends, and flexible PTO with paid holidays. Oddball is an equal opportunity employer. To apply or to request an accommodation during the application process, reach out directly to HR at hello@Oddball.io.