Customer Support Engineer

Senior Customer Support Engineer in the USA at RelationalAI

RelationalAI is hiring a Senior Level Customer Support Engineer for a remote position based in the USA within the Customer Service field. This role offers a salary of $140,000 to $160,000. As part of the globally distributed Customer Success organization, you will help customers get the most out of RelationalAI products, which combine relational knowledge graphs and neuro/symbolic-relational reasoners to bring true understanding to enterprise AI.

What You Will Do

During your first months as a Customer Support Engineer, you will immerse yourself in learning internal processes and RAI products while handling customer support cases. Over time, you will develop deep expertise in specific product areas to act as a Subject Matter Expert for the Field Engineering team and collaborate on evolving the company's offerings.

Core Qualifications and Requirements

• 5+ years of relevant experience.
• Passion for troubleshooting technical issues, taking ownership of customer problems, and communicating effectively via email, phone, remote conferencing, and occasional in-person meetings with everyone from developers to CTOs.
• Availability to handle urgent to minor support requests during business hours, along with occasional scheduled off-hours work and on-call shifts.
• Ability to collaborate with Sales, Field Engineering, and Product Engineering to resolve issues and leverage AI agents to accelerate troubleshooting and propose code optimizations.

Education requirements are not specified for this role. Refer to the official application channels to submit your materials.