1Password is currently seeking a Senior Level Digital Customer Success Campaign Manager to join their customer service team remotely in Canada or the USA. As part of a growing cybersecurity company that has surpassed $400M in ARR, this role focuses on designing, launching, and improving digital customer journeys at scale.
Role Responsibilities and Expectations
- Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
- Develop targeted campaigns that help customers move from trial to meaningful product adoption and guide them toward the right next step.
- Draft, edit, and optimize customer-facing email campaigns, connecting them with education resources and other digital experiences.
- Use customer signals, milestones, and behaviors to identify moments of friction or opportunity and create timely interventions.
Candidate Requirements
- 5+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth within a SaaS environment.
- Proven track record of owning or significantly contributing to lifecycle or digital customer programs with measurable impact.
- Strong writing skills to produce clear, engaging customer-facing communications adapted for different audiences.
- Ability to interpret customer and product usage data, identify patterns, and turn insights into practical campaign improvements.
- Experience collaborating across Customer Success, Product, Marketing, Data, Operations, and Content teams.
Additional experience using AI tools for campaign development or familiarity with cybersecurity products is considered a bonus. Education requirements are not specified for this position.