Director, Customer Success Operations

Tekmetric is seeking a senior-level professional for a Director, Customer Success Operations role within the customer service field, based in the USA. This senior position requires a bachelor's degree and at least 6+ years of relevant experience. Operating within a hybrid or remote work model with expected travel for team offsites, the person in this role will serve as the operational engine behind a ~70-person Onboarding & Professional Services team.

Key Responsibilities for Customer Success Operations

• Own the metrics and reporting layer for the onboarding organization, tracking kickoff completion rates, rebook rates, time-to-live, and graduation rates.
• Stand up enablement programs and design processes hands-on in the near term before hiring and developing a team.
• Recruit, develop, and retain operational talent, starting with an Enablement Manager and a Data Analyst.
• Report directly to the VP of Onboarding & Professional Services while sitting at the intersection of data, tooling, and team performance.

Candidates who thrive in ambiguity, take initiative, and enjoy building infrastructure for customer-facing teams are encouraged to review the official application details to apply.