Enterprise Customer Success Manager in the USA
DeleteMe, a leader in proactive privacy protection and global SaaS, is hiring a senior-level Enterprise Customer Success Manager to join its customer service team in the USA. In this role, you will own and shape the post-sale experience for enterprise clients who rely on DeleteMe to protect the sensitive personal data of their employees and executives.
Core Responsibilities
- Own the end-to-end customer lifecycle for enterprise sector accounts, covering onboarding, implementation, adoption, renewal, and retention.
- Manage inbound sales handoffs, establish mutual success plans within the first 30 days, and track account health using leading indicators.
- Deliver exposure-reduction reporting, executive-ready metrics, and regular Executive Business Reviews to high-value customers.
- Build trusted, multi-threaded relationships with senior executive sponsors such as CISOs, General Councils, and Chief People Officers.
- Drive product adoption across complex, multi-stakeholder organizations.
Candidate Requirements
Applicants for this senior-level Enterprise Customer Success Manager position must have 5+ years of relevant experience. Specific educational requirements are not specified by the employer.