HPC Advanced Customer Support Specialist

Leidos is currently hiring a senior-level HPC Advanced Customer Support Specialist for a remote customer service position within the USA. In this role, you will provide high-level technical support for one of the Department of Defense’s largest high-performance computing environments, helping DoD researchers and scientists efficiently access powerful supercomputing resources. The salary range for this position is $82,550 to $149,225 per year, with final compensation determined by standard market factors, education, and experience.

Core Responsibilities for the HPC Advanced Customer Support Specialist

• Install, configure, test, build, and validate user-requested software applications, containers, libraries, and datasets on HPC platforms.
• Collaborate with System Administrators, Tier 3 engineers, and vendors to resolve software compatibility and execution issues.
• Assist users in compiling, troubleshooting, debugging, and executing applications across diverse HPC architectures.
• Evaluate existing software to find optimal solutions for research needs alongside Subject Matter Experts.
• Develop and maintain SOPs, ConOps, and workflow documentation to streamline support ticket handling.

Qualifications and Requirements

• Active U.S. DoD Secret Security Clearance prior to starting and U.S. Citizenship.
• A Bachelor's degree with 8 years of experience, a Master's degree with 6 years of experience, or an equivalent combination of education and professional expertise.
• Preferred backgrounds include experience with HPC resource managers like Slurm or PBS Pro, scientific research support, MPI knowledge, and familiarity with build tools such as CMake or Spack.

The original posting date for this role was June 12, 2026, and it is expected to remain open for at least three days. Interested applicants can review further details and submit applications through the official Leidos career portal.