Lead Customer Success Manager - West

Tines is hiring a senior-level Lead Customer Success Manager - West to join its remote customer service team. This remote position must be based in the PST or MST time zone. Founded in 2018 with co-headquarters in Dublin and Boston, Tines develops an intelligent workflow platform utilized by startups and major public companies alike, including Canva, Databricks, and McKesson.

Role Overview and Responsibilities

As the Lead Customer Success Manager - West, you will own the post-sales strategic relationship, retention, and value realization for enterprise accounts. Operating with high autonomy, you will serve as a trusted advisor and partner closely with Sales to uncover growth opportunities. Your responsibilities include driving net retention, partnering with Account Executives to identify expansion vectors, collaborating with Forward-Deployed Engineers to ensure technical delivery matches business outcomes, and leading executive business reviews to demonstrate clear ROI.

Qualifications

• 10+ years of experience in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
• Proven history of commercial acumen and partnering with sales teams to secure upsells, expansions, and renewals.
• Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams.
• High autonomy, self-motivation, and leadership capabilities suited for an ambiguous environment.

Education requirements are not specified for this role, and salary details are not provided in the listing.