Principal, Value Realization - USA Customer Service Role
League, a leading healthcare experience platform serving over 70 million people, is seeking a senior-level Principal, Value Realization for a customer service role based in the USA. The salary for this position is $170,000. In this position, you will own the post-sales value lifecycle by transforming ROI commitments made during sales into measured, defensible proof of impact for enterprise clients.
Key Responsibilities and Core Duties
- Own the post-sales Value Realization workstream across the full customer portfolio from contract go-live through the contract term.
- Translate pre-sales business cases and ROI models into post-sales measurement frameworks, defining key performance indicators and tracking impact.
- Lead regular value review sessions with customer executive stakeholders to present performance data and business outcomes.
- Partner with account teams to identify value gaps, at-risk accounts, and expansion opportunities using value attainment data.
- Build a library of value stories and proof points, while developing scalable frameworks and playbooks for the post-sales organization.
- Collaborate with Product and Solution Engineering to feed customer outcome data back into product roadmaps.
- Maintain compliance with Information Security Policies, execute company procedures, and report any security incidents or breaches.
Candidate Requirements and Qualifications
Applicants must bring 6+ years of experience in management consulting, customer strategy, business value consulting, or strategic account management, ideally within healthcare, health-tech, or enterprise SaaS. Candidates need a demonstrated ability to operationalize pre-sales ROI commitments into post-sales measurement frameworks, alongside strong analytical skills for complex enterprise customer environments.