Product Support Specialist - Americas

Product Support Specialist - Americas in Canada and USA

Ashby is seeking an entry-level Product Support Specialist for a customer service role based in Canada and the USA. This position requires 0 to 2 years of experience. Education requirements are not specified. The salary is $100 per month.

In this role, you will work closely with customers daily to troubleshoot sophisticated integrations, guide users through workflows and best practices, and take on projects that improve team workflows and technical enablement. Ashby builds enterprise software that helps talent leaders, recruiters, and hiring managers improve their hiring process.

What We Look For

• Comfort owning complex SaaS troubleshooting from first report to resolution
• Ability to explain technical issues concisely with strong ownership in asynchronous environments
• Curiosity and keen attention to detail with empathetic, thorough customer communication
• Previous B2B support experience across SMB to enterprise company sizes

You should not apply if your recent background is primarily in customer success management, account management, or customer onboarding, or if you prefer coordination and team leadership over handling tickets. Learn more and apply by visiting the official Ashby website.