Veeam Software is seeking a Senior Customer Success Engineer to join its customer service team in the UAE. As a senior-level technical owner within the organization, you will drive long-term customer outcomes, onboarding, adoption, and optimization across the Veeam Data Platform for 5 to 50 Enterprise and Commercial-Named accounts.
Core Responsibilities
- Configure customer accounts, customize backup policies and storage, and facilitate onboarding.
- Lead migration opportunities, analyze usage and environments, and conduct success planning sessions.
- Perform assessments, build protection plans, and recommend software products across the platform.
- Execute recovery simulations and deliver quarterly resilience reports utilizing the Veeam Data Resilience Maturity Model (DRMM).
- Monitor signals to detect churn risks, build business cases, and engage executive stakeholders including CISOs and CIOs.
Candidate Requirements
- 5+ years of experience in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales SE, or Technical Account Manager.
- Advanced level of English communication skills.
- Hands-on expertise across operating systems, virtualization, storage, scripting or automation, cloud platforms, and disaster recovery and resilience best practices.
- VMCE certification required, which may be completed post-hire within an agreed timeframe.
- Preferred certifications include AWS Solutions Architect and Microsoft Azure Administrator or Solutions Architect Expert.
For more details on this role or to submit your application, please refer to the official job listing.