Senior Customer Success Manager

Senior Customer Success Manager in the USA

Salesloft is seeking a remote Senior Customer Success Manager to join its customer service team in the United States. In this senior-level role paying a salary of $101,000, you will own the relationships that determine customer retention, expansion, and advocacy for the company's Predictive Revenue System.

This is a proactive commercial position rather than a reactive support role. Day-to-day responsibilities involve managing a defined book of business using AI-surfaced health signals and product usage data, leading strategic business reviews with executive stakeholders, partnering with Account Management to drive expansion, and advocating for customers cross-functional. Education requirements are not specified, but candidates must meet the experience threshold detailed below.

Candidate Requirements

• 5+ years of relevant professional experience
• Commercially minded relationship-building skills
• Ability to run executive business reviews and analyze usage data
• A proactive and evidence-driven approach to customer success