Karbon is seeking a remote Senior Implementation Specialist for customer service in the USA to guide our largest accounting firm customers through onboarding, data migration, implementation, and training. In this senior level customer service role, you will act as a project manager, consultant, and change management coach using AI tools like ChatGPT licenses and AI-driven workflow automations to help enterprise accounts achieve rapid time-to-value on our global cloud platform.
Key Responsibilities for the Senior Implementation Specialist
- Own the enterprise customer implementation journey, building detailed project plans, tracking milestones, and ensuring timely deliverables.
- Partner with executive sponsors, firm administrators, and end users to facilitate structured kickoff meetings, configuration workshops, and tailored training sessions.
- Advise customers on workflow design best practices, firm operations, and change management to drive adoption and ensure data integrity during imports.
- Identify and mitigate risks early to keep projects on track while collaborating internally with Sales, Customer Success, Product, and Support teams.
What We Are Looking For
- 3-5+ years of experience in B2B SaaS Implementations, including 2+ years of end-to-end technical implementation experience.
- Strong project management skills with the ability to manage multiple customer projects simultaneously in a remote environment.
- Excellent communication, presentation, and consultative skills for facilitating executive-level conversations and workshops.
- High attention to detail, a passion for data and systems, and resilience in a growing environment.
The salary for this position is $90,000. Education requirements are not specified.