Senior Account Director Management Job at Superside (Anywhere)
Superside is looking for a senior-level Account Director to join their fully remote team and lead a portfolio of strategically important enterprise customers. In this management role, you will own the full customer lifecycle from pre-sale scoping through delivery, renewal, and expansion, helping brands see Superside as a long-term creative partner. This position requires a Bachelor's degree and 5 to 10 years of experience in account management or client services within creative, marketing, or digital environments, including 3 to 5 years in an account leadership role.
Core Responsibilities
- Own the end-to-end relationship for 5 to 10 enterprise customers to drive retention, expansion, and executive trust.
- Develop and execute account growth strategies, lead renewals and commercial negotiations, and build strong relationships with senior stakeholders and procurement teams.
- Partner with Project Managers, Producers, Creative, Product, and Operations to ensure seamless delivery, align on resourcing, and leverage AI and automation for better customer outcomes.
- Monitor account health, manage burn rates and pacing, and act as the senior escalation point for resolving issues quickly.
- Coach and develop Project Managers and Producers while building ROI-driven business cases that demonstrate value.
Candidate Requirements
- 5 to 10+ years of experience in account management or client services in creative, marketing, or digital environments, with a proven track record of growing enterprise or high-value global accounts.
- 3 to 5+ years in an account leadership role such as Senior Account Manager or Group Account Manager.
- Strong commercial acumen with experience owning revenue, retention, and growth targets across SaaS, D2C, B2B, or enterprise clients.
- Proven ability to manage senior stakeholders, lead cross-functional teams, and translate business objectives into scalable creative programs.
- Strong operational mindset, excellent communication skills, and a solution-oriented approach.
Superside offers a market competitive salary and a fully remote work environment where a global team of over 700 members spans more than 60 countries. To apply or learn more about this Account Director opportunity, please check their official careers site.