Tailscale is hiring a remote Senior Customer Reliability Engineer in the USA to join our Engineering team. In this senior-level engineering role with a salary of $115,000, you will take ownership of our most complex, ambiguous post-sales technical escalations and bridge the gap between customer support and product development.
Key Responsibilities
- Own high-severity technical escalations from intake through resolution or engineering handoff.
- Conduct deep-dive investigations, reproduce difficult-to-isolate bugs, and join calls with customers to communicate leading theories.
- Build comprehensive engineering handoff packages with log evidence, version matrices, and impact scopes.
- Monitor escalations for patterns to help drive product improvements, tooling, and runbooks.
Requirements and Qualifications
- Requires a Bachelors degree and 4+ years of experience in a technical support or escalation role at a SaaS or infrastructure company.
- Hands-on production or homelab networking experience including TCP/IP, routing, DNS, firewalls, NAT, VPNs, and load balancers.
- Familiarity with overlay networking concepts such as WireGuard, UDP hole punching, and STUN.
- Code-level debugging capability in Go, plus systems administration skills across Linux, macOS, and Windows.
- Proficiency with scripting in Go, Python, and JSON, alongside experience with packet-level analysis.
Founded in 2019, Tailscale is a fully distributed company making safe connections effortless for teams of every size. Please visit our official site to apply.