Senior Support Engineer

Senior Support Engineer – Engineering in the USA

Obsidian Security is seeking a Senior Support Engineer to join the Global Services & Delivery team. Based in the USA on a remote or hybrid arrangement, this senior-level engineering role requires a Bachelor's degree and at least 5 years of experience. The salary for this position is $100,000.

In this hands-on individual contributor role, you will sit at the technical center of support delivery. The position involves owning high-severity and escalated tickets, diagnosing deep technical issues across APIs, identity, authentication, integrations, telemetry, and product data flows. You will also partner with the Head of Customer Support to design, build, and operationalize agentic support systems, turning complex resolutions into reusable automation, playbooks, and knowledge.

Requirements and Background

• Strong hands-on technical support or support engineering background for a technical B2B SaaS product
• Background in cybersecurity, identity, or SaaS security (strongly preferred)
• Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging
• Demonstrated experience building or tuning automation, agentic, and LLM-based support tooling—or a clear aptitude for doing so
• Ability to translate messy escalations into repeatable, automatable solutions and operate with ambiguity
• Scripting or coding ability (listed as nice to have)

To learn more about this opportunity or to submit an application, please visit the official Obsidian Security careers channels.