Technical Support Engineer (Remote/West Coast) Job Opening at Tenable
Tenable, the Exposure Management company, is seeking a mid-level Technical Support Engineer (Remote/West Coast) to join our Engineering team in the USA. In this remote engineering role, you will help organizations understand and reduce cyber risk by providing exceptional support for our vulnerability assessment and compliance auditing software, including Nessus and our broader product suite.
Core Responsibilities
- Troubleshoot, analyze, and resolve customer technical inquiries using remote troubleshooting techniques.
- Assist clients with vulnerability scan results, system audits, and log events, delivering clear and actionable guidance.
- Recreate software issues in a lab environment for engineering assessment.
- Collaborate with Sales, Customer Advocacy, Research & Development, and Operations.
- Capture customer feedback and channel it to Product Management and R&D.
- Create and publish solution knowledge articles for customers and staff.
- Maintain product knowledge, review personal performance metrics, and handle other duties assigned by management.
Candidate Qualifications
- Bachelor’s degree in a technical field or equivalent experience.
- At least 2 years of professional experience in networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
- Experience providing technical support to enterprise clients and troubleshooting complex production issues (network security experience is a plus).
- Demonstrated interest or hands-on experience with AI and Large Language Models (LLMs), plus a willingness to adopt AI-driven support tools.
- Knowledge of computer, network, and application security, with familiarity in Nessus or similar tools considered a bonus.
- Strong analytical, problem-solving, and communication skills with a customer-focused mindset.
- Ability to manage multiple priorities and work occasional weekends or holidays.
- Must reside on the West Coast.
Salary for this position is market competitive. Please refer to Tenable's official channels to submit your application.