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Posted 1 week ago
GitLab is looking for an experienced Customer Success Manager to join our team in Australia. This senior-level role focuses on helping our customers across the APJ region maximize the value of our intelligent DevSecOps platform. In this position, you will act as a trusted advisor, guiding organizations through the full software development lifecycle—including CI/CD, branching strategies, and DevSecOps best practices—to drive long-term adoption and measurable business outcomes.
As a Customer Success Manager for APJ, your primary objective is to turn product usage data into actionable recommendations that help our clients succeed. You will facilitate workshops, support the establishment of Centers of Excellence, and build strategic relationships with customer sponsors and executives. Success in this role is measured by customer satisfaction, retention, and the strength of the partnerships you cultivate within your assigned portfolio.
To be considered for this role, you should have at least 5 years of relevant experience. We look for team members who embrace AI as a core productivity multiplier, expecting all staff to incorporate AI into their daily workflows to drive efficiency and innovation. GitLab is a high-performance environment where we value continuous knowledge exchange and collaborative problem-solving. If you are interested in supporting customers as they transform how they develop software, we encourage you to review the official application details on the GitLab careers portal.
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