Customer Success - Team Manager in APAC
Canonical, the company behind Ubuntu, is hiring a senior-level Customer Success - Team Manager to drive regional customer success teams remotely in the APAC region. This is a remote, distributed role within a profitable and growing organization operating across more than 70 countries.
Role Responsibilities
- Analyze regional performance metrics, track key performance indicators, and implement changes to increase efficiency and achieve business objectives in collaboration with the Global Head of Customer Success.
- Provide mentoring, coaching in post-sales account management, and regular performance reviews to support team members and drive high-performing teams.
- Resolve escalated customer issues that require expert intervention and timely resolution.
- Collaborate cross-functionally with Sales, Marketing, Product development, and Support departments to align on customer needs and enhance the overall customer experience.
- Develop strategies to enhance customer engagement, improve retention rates, and drive upsells or cross-sells.
Candidate Requirements
- 5+ years of relevant experience in Customer Success management.
- A Bachelor's degree.
- A proven track record in customer success management and a strong passion for new technologies.
- Qualities including being organized, persistent, analytical, diplomatic, a strong listener, hard-working, and comfortable dealing with ambiguity.
The salary for this position is USD 2,000 per year. Team members meet in person two to four times yearly in locations around the world. Please check Canonical's official careers site for application details.