Customer Support Coach

Cloudbeds is hiring a remote Customer Support Coach in the LATAM region within the Customer Service field. This entry-level role requires candidates to have a Bachelor’s degree and at least 1 year of experience.

Role Overview

As a Customer Support Coach, you will act as an advocate for hotel properties using Cloudbeds software. Your responsibilities include resolving customer inquiries via phone, email, and chat, troubleshooting escalated issues through outbound calls, and fostering client relationships to drive loyalty and retention. You will also gather product feedback, create training materials, and participate in online training sessions to stay current on system updates.

Requirements

• 1+ years of hospitality experience in hotels, hostels, or B&Bs (such as Front Desk, Night Auditor, Revenue Manager, or General Manager roles); customer service experience is a plus
• Native or fluent in English and Spanish; Portuguese is a plus
• Excellent communication and problem-solving skills with high emotional intelligence
• Great learning agility and strong computer skills with a reliable internet connection
• A completed Bachelor's degree or more than 2 years of proven experience in the area

Salary for this position is market competitive. Visit the official Cloudbeds website to apply.