ClickHouse, a recognized leader in real-time analytics and cloud data warehousing, is hiring a Senior Technical Customer Support Engineer - LATAM to join its global customer service team on a senior level. Operating remotely across LATAM, this role focuses on supporting users in Latin America while occasionally providing coverage across the Americas, EMEA, and APJ regions.
Role Responsibilities
- Support and guide users, customers, and prospects via cases, chat, Slack, community channels, and video meetings.
- Develop solutions using ClickHouse Cloud and open-source software to share through documentation, blogs, webinars, and training.
- Collaborate with Support Services, Engineering, Go to Market, and Product Management teams.
- Assist with mentoring and knowledge sharing while delivering first-line technical support within required SLAs.
Candidate Requirements
- 5+ years of relevant technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Technical depth in ClickHouse open-source, ClickHouse Cloud, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Ability to work fully remote with reliable connectivity and availability for 24x7 global support scheduling.
- Strong communication skills, a collaborative mindset, and self-driven curiosity.
Education requirements are not specified for this position. Bonus points are awarded for prior experience with ClickHouse or open-source technologies.