Aftermarket - Technical Support I

Aftermarket - Technical Support I Remote Jobs in Bulgaria

GoDaddy is hiring an entry-level Aftermarket - Technical Support I professional for its IT team in Bulgaria. This is a remote work-from-home position, though you may occasionally visit a local office for team events or meetings. Department hours run from 10:30 AM to 1:30 AM EEST, seven days a week, and shifts require weekend availability and schedule flexibility based on business needs.

Role Overview and Responsibilities

This dual role blends customer-facing support with back-office operational tasks within the Investors and Enterprise Operations - Services & Care team. You will communicate with customers through phone, email, chat, and internal systems to troubleshoot issues, explain technical concepts plainly, and handle escalated support cases. Operational duties involve processing transactions, payouts, account updates, and ID verifications using tools such as Salesforce, Confluence, Slack, and internal diagnostic platforms. You will also maintain detailed case documentation and participate in ongoing training and skill-building.

Candidate Requirements

• Bachelor's degree
• 1+ years of customer support or technical support experience
• Fluency in written and spoken English
• Familiarity with support tools like Salesforce or Confluence
• Strong attention to detail, troubleshooting abilities, and adherence to structured procedures
• Bonus points for knowledge of domains, DNS, or GoDaddy products

GoDaddy offers market-competitive total rewards that may include paid time off, retirement savings schemes, bonuses, equity grants, health benefits, and parental leave, with specific details discussed during the interview process.