Customer Success Engineer, UK

Nash is looking for a Senior Customer Success Engineer to join our team in the UK. This is a deeply technical, hands-on role where you will serve as the primary engineering-adjacent partner for our most strategic enterprise customers. You will guide these organizations through their entire technical journey with Nash, moving from initial solution design and deployment to long-term optimization and scaling.

Technical Ownership and Responsibilities

As a Customer Success Engineer, you are the technical backbone of your accounts. You will be responsible for integration success, system performance, and driving technical adoption across enterprise customer environments. Your day-to-day work will involve:

• Designing, implementing, and scaling solutions on the Nash platform in collaboration with customer engineering and product teams.
• Troubleshooting complex issues, including API challenges, workflow failures, data mismatches, and system-level hurdles.
• Analyzing technical and operational KPIs to identify root causes and improve system performance.
• Acting as the internal technical advocate for your accounts, providing actionable feedback to our product and engineering teams based on real-world usage.
• Guiding architectural decisions and advising customers on platform best practices.

Requirements and Qualifications

To be successful in this role, you must hold a Master’s degree and bring at least 5 years of experience in a technical, customer-facing position, such as a Solutions Engineer, Technical Account Manager (TAM), or Forward Deployed Engineer. We are looking for candidates with strong debugging instincts and hands-on experience working with APIs, integrations, logs, and data flows.

You should have a proven track record of supporting enterprise clients through complex technical deployments and the ability to translate technical details into actionable guidance for both engineering and non-technical stakeholders. While not required, experience in logistics, supply chain, or operationally intensive SaaS systems, as well as familiarity with modern engineering observability tools and workflow engines, is highly valued.

This senior-level Customer Success Engineer role in the UK offers an opportunity to work with a platform that powers modern logistics, helping companies navigate the shift toward real-time, on-demand service delivery.