Technical Customer Success Manager, UK

Nash is looking for a senior-level Technical Customer Success Manager in the UK to join our customer service organization. This is a long-term, strategic role where you will own and grow our most significant enterprise accounts. As an embedded partner, you will work directly with our clients' product, engineering, and operations teams to design, deploy, and continually optimize solutions built on the Nash platform.

Your Role and Impact

In this position, you will act as the single point of accountability for your accounts, ensuring that customers achieve meaningful business impact. You will not just manage relationships; you will act as a hands-on technical problem solver. Your daily work will involve driving adoption, reducing defects, and improving operational performance. You will be responsible for troubleshooting integration challenges, advising engineering leaders on best practices, and ensuring that your customers' priorities are represented internally at Nash.

Requirements and Experience

• Education: A Master’s degree is required.
• Experience: You must have 5+ years of experience in a customer-facing, technical role, such as a Technical CSM, Technical Account Manager, Solutions Engineer, or Forward Deployed PM.
• Technical Fluency: You should be comfortable with APIs, integrations, debugging workflows, and collaborating with engineering teams.
• Strategic Skills: Proven success in owning enterprise customer relationships, driving adoption, and translating complex technical concepts into business outcomes for product and engineering leadership.
• Communication: Strong analytical, problem-solving, and executive-presence skills are essential for this role.

While not required, experience in last-mile logistics, supply chain, or complex B2B SaaS systems is highly valued. Familiarity with tools like Jira, API documentation, and observability platforms will also be beneficial. As a Technical Customer Success Manager, UK-based, you will be joining a team dedicated to powering modern logistics, where our platform unifies decisioning, execution, and capacity for diverse fleets and autonomous systems.

This role offers a market competitive salary. If you have the required technical background and enterprise experience, we look forward to reviewing your application.