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Posted 4 days ago
WorkWave is hiring a Senior Level Customer Success Manager to join our customer-focused team in the UK. In this role, you will act as the main point of contact for clients, bridging their business goals with the technical power of our software and fintech solutions. We build operational software for service professionals in industries such as pest control, lawn care, commercial cleaning, and security services, serving over 8,000 global customers.
We are looking for a tech-forward professional who holds a Masters degree and brings 3+ years of experience in SaaS renewals, customer success, professional services, or account management at the mid-market or enterprise level. While a traditional customer success background is not strictly required, applicants must demonstrate a customer-centric mindset in a previous customer-facing role, along with SaaS fluency and strong analytical skills.
As you help clients leverage our platform to its full potential, your day-to-day responsibilities will involve owning client relationships, driving proactive growth, mastering our product solutions, advocating for product improvements based on front-line insights, and navigating operational complexities.
The salary for this position is market competitive. Please visit the official WorkWave application channel to submit your details.
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