Cision is currently hiring a Customer Success Manager – MENA (Arabic Speaking) for a senior level customer service role based in the UK. This position focuses on managing the long-term health, retention, and growth of a portfolio of brand and agency accounts specifically within the MENA region. Because this role requires daily engagement with regional clients, professional or native proficiency in the Arabic language is strictly required.
Key Responsibilities and Focus Areas
- Own portfolio retention, manage renewals, and collaborate with Account Managers on Quarterly Business Reviews and retention plans.
- Build trusted relationships with executive stakeholders to align solutions with client business goals.
- Drive customer adoption by partnering with onboarding specialists, leading training, and overseeing the onboarding journey.
- Expand account value by increasing platform adoption across teams, departments, and workflows.
- Represent the customer voice by escalating product feedback, managing roadmap expectations, and working with Product Support to resolve issues.
- Maintain accurate CRM records and orchestrate cross-functional collaboration with onboarding, account management, and professional services teams.
Requirements and Background
- 3+ years of experience in a Customer Success role, ideally within SaaS or a similar technology environment.
- Demonstrated experience working with commercial and retention targets.
- Strong background working with global customers across multiple teams and regions, specifically in the MENA region.
- Familiarity with social media platforms and social listening or monitoring tools.
- Excellent communication, presentation, and organizational skills with a proactive, commercially minded approach.
Education requirements are not specified for this position. Salary details are noted as market competitive. Please visit the official Cision careers site to submit your application.