Product Support Specialist - Australia

Product Support Specialist - Australia Customer Service Role at Ashby

Ashby is seeking an entry-level Product Support Specialist in Australia to join our customer service team in the APAC region. This is a 0-2 years experience role with a salary of $100/month. In this position, you will work closely with customers every day to handle sophisticated integrations, guide workflows, and share best practices for our broad and complex enterprise software product. You will also take on internal projects, such as synthesizing technical work from the engineering team for team enablement and developing workflow automation.

What We Look For

• Comfort owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues and reproducing ambiguous behavior.
• Ability to explain technical issues concisely with strong ownership in asynchronous environments.
• Curiosity and a drive to seek answers beyond the surface.
• Keen attention to detail, thorough responses, and empathy for customers.
• Experience doing B2B support across company sizes from SMB to enterprise.

We value a strong sense of ownership, principled thinking, and thoughtful communication. Candidates whose recent experience is primarily customer success management, account management, customer onboarding, or who prefer coordination and team leadership over solving technical tickets, should not apply.

Ashby is backed by investors including Y Combinator, Elad Gil, and Lachy Groom, following our Series D in 2025. We serve over 4,000 customers globally, including Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier. To learn more and apply for this Australia Customer Service job, please visit the official Ashby website.