Education: Bachelors
Experience: 7+ Years
Location: Australia, New Zealand
Salary: Market Competitive
Strategic Account Manager - Australia & New Zealand Sales at Cloudbeds
Cloudbeds is seeking a senior-level Strategic Account Manager to join our remote team and manage high-value hospitality properties across Australia and New Zealand. In this sales and account management role, you will act as the primary point of contact for our largest and most complex hotel customers in the region, helping them optimize operations and grow their business through our unified platform.
Core Responsibilities
- Manage a focused portfolio of major hotel clients, building trust-based relationships with senior stakeholders via regular touchpoints, business reviews, and on-site visits.
- Drive net dollar retention by identifying upsell and expansion opportunities while actively reducing customer churn.
- Collaborate cross-functionally with Support, Sales, and Product teams to resolve complex customer escalations.
- Analyze usage trends and customer data to improve product adoption and business outcomes.
- Travel locally approximately once per month, with potential quarterly travel requirements across Asia-Pacific and Oceania.
Requirements
- Bachelor's degree.
- 7+ years of hospitality industry experience in senior operational or commercial roles such as General Manager, Director of Revenue, Operations Manager, or Revenue Manager within Oceania properties.
- Advanced understanding of hotel operations, pricing, distribution, budgeting, revenue management, and property management systems (PMS).
- Deep familiarity with the Oceania hospitality market, regional business practices, and customer expectations.
Compensation for this remote position is market competitive.