Senior Level Account Manager Job in the USA
Flex is seeking a Senior Level Account Manager to join its Sales team in the USA. Locations for this role include San Francisco, Miami, New York, or fully remote. Flex is building an AI-native private bank for business owners, combining banking, credit, payments, and financial operations into a single intelligent system for customers generating $3 million to $200 million in revenue.
Role Responsibilities
- Own customer relationships by serving as the main point of contact for a portfolio of clients to ensure onboarding, satisfaction, engagement, and long-term retention.
- Drive revenue growth by identifying opportunities to expand customer value, deepen product adoption, and align new Flex solutions with specific business needs.
- Proactively manage accounts by analyzing customer health, usage, and spend patterns to anticipate needs and mitigate churn risk.
- Influence product direction by gathering and synthesizing customer feedback to help shape future features, workflows, and user experiences.
- Build scalable processes by helping design, refine, and document customer success playbooks for a fast-moving startup environment.
- Collaborate cross-functionally with Sales, Product, Risk, and Operations to deliver a seamless experience and measurable business outcomes.
Candidate Requirements
- Bachelors degree required.
- 2 to 5 years of experience in Customer Success or Account Management within FinTech, SaaS, or financial services.
- A proven ability to manage a book of business, drive renewals, expand account value, and consistently hit or exceed quotas as a top 10% performer.
- Excellent communication skills with the ability to distill complex financial or technical topics into clear insights.
- An entrepreneurial mindset with comfort operating in ambiguity and a fast-changing environment, alongside strong analytical instincts.
Compensation for this position includes a base salary of $200 and eligibility for a commission-based incentive plan.