Dutchie is seeking a Senior Level Account Manager, SMB in the USA to drive customer satisfaction and revenue growth within a defined portfolio of accounts. Founded in 2017, Dutchie is a leading technology platform powering dispensary operations across thousands of dispensaries in 40+ markets.
Role Responsibilities for the Account Manager, SMB
- Strategically expand customer relationships and identify upselling and cross-selling opportunities to drive revenue growth.
- Proactively manage retention and use data and insights to identify risks and prevent churn.
- Collaborate closely with the Customer Success team and internal stakeholders to ensure a seamless customer experience.
- Prioritize high-impact tasks efficiently while navigating ambiguity and change in a growth-oriented environment.
Requirements and Qualifications
- Education required: Bachelors degree.
- Experience required: 5+ years of experience in account management, sales, or a related customer-facing role, preferably within SaaS or tech industries.
- Demonstrated commercial acumen with proven success in driving revenue growth through upselling, cross-selling, and contract renewals.
- Resilience in overcoming obstacles, curiosity in understanding customer needs, and the ability to build long-term relationships.
For more details on how to apply for this US-based sales role, please check the official application channels provided by Dutchie.