AI Chatbot Product Manager

Senior AI Chatbot Product Manager in APAC – IT Role at Binance

Binance, the global blockchain ecosystem operating the world’s largest cryptocurrency exchange by trading volume and registered users, is seeking a Senior AI Chatbot Product Manager for an IT role based in the APAC region. In this senior-level position, you will drive the planning, design, delivery, and promotion of customer service bot management platforms, including knowledge bases, chat flows, and ticket centers. Your work will leverage big data and artificial intelligence to enhance customer service operations through corpus training, standard operating procedure design, assistant replies, and case summaries.

Key Responsibilities and Requirements

• Collaborate with engineering, UI/UX design, and customer service operations teams to meet product objectives.
• Review customer service bot KPIs and user cases regularly to uncover insights that guide product improvements.
• Hold a Bachelor's degree or above alongside mandatory product design experience specifically in customer service bots.
• Demonstrate strong communication skills with multiple stakeholders, robust data analysis capabilities, and excellent problem-solving skills.

Working at Binance

This senior role offers the chance to shape the future of digital assets within a flat-structured, user-centric global organization. Binance provides a work-from-home arrangement, though specifics may vary based on business team needs, alongside a market competitive salary and company benefits. If you are ready to tackle unique projects with autonomy in an innovative environment, submit your application in accordance with the company's privacy notice.