DevRev is hiring a senior-level AI Outcomes Manager in Australia to join the IT field and shape the future of work through human-AI collaboration. In this unified post-sales role, you will own enterprise and growth accounts end-to-end, combining Customer Success and Customer Support without traditional handoffs. Backed by $150M+ in funding from Khosla Ventures and Mayfield, DevRev relies on this role to drive customer adoption, manage escalations, and deliver measurable value using AI as a primary multiplier.
Core Accountabilities
- Own a portfolio of accounts from implementation and go-live through renewal health and expansion.
- Manage ticket lifecycles where AI handles triage and drafting while you review, personalize, and resolve issues.
- Track usage trends, run enablement sessions, and translate product utilization into business value.
- Engage executive sponsors, run renewal reviews, and flag expansion opportunities for Sales.
Candidate Requirements
- Education: Master's degree required.
- Experience: 3+ years of professional experience in a related capacity.
- Technical proficiency: Comfortable with APIs, tracing issues, and explaining root causes to engineers and customers.
- Skills: AI-native mindset, strong B2B portfolio management, commercial awareness regarding ACV and utilization, and confident communication for QBR materials and root cause analysis reports.
Please visit the official DevRev careers platform to submit your application for the AI Outcomes Manager position in Australia.