Navan is hiring an Associate Account Manager for a Senior Level Sales position based in the USA (noting source references to Berlin reporting and a pay range of $67,500 to $90,000 USD). This developing function within the Account Management department pairs you with Account Managers to support Travel and Expense customers and program administrators.
Core Responsibilities
- Partner with assigned Account Managers to support customers through timely, accurate communication.
- Answer email inquiries from Travel and Expense Administrators regarding product integrations, platform settings, policy configuration, payment troubleshooting, bugs, and feature requests.
- Drive satisfaction, adoption, and retention while handling customer escalations across global Product, Finance, Operations, and Travel Experience teams.
- Run playbooks, document processes, and act as the voice of the customer to internal teams.
Requirements and Qualifications
- Bachelor’s degree or similar working experience.
- 1+ year of prior experience in customer success, account management, sales, or a related customer-facing role within a rapidly growing SaaS company.
- Strong written and verbal communication skills, high EQ, and a detail-oriented, data-driven problem-solving approach.
Applicants should note that Navan uses an AI-assisted Automated Employment Decision Tool (Metaview) to evaluate resumes. Please refer to the official application channel for further details on submission.