UpGuard is hiring a mid-level Customer Sales Engineer for a sales role based in the USA. Fresh off a US$75M Series C, UpGuard is scaling infrastructure to process 100 billion risk signals daily and building a Cyber Risk Posture Management platform.
Customer Sales Engineer Role Details
In this mid-level USA sales position, you will serve as the primary technical and product expert for the Account Management team to support customer expansion through complex renewal and upsell opportunities. The role requires a Bachelor's degree and 3+ years of experience in a customer-facing, post-sales technical role such as a Renewals-focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager. The listed salary for this position is $1500.
Key Responsibilities and Requirements
- Drive product activation during renewal and expansion cycles for existing customers.
- Support customers during trials and proofs of concept (POC), identify pain points, and define goals.
- Act as the technical point of contact for support queries during renewals and expansions.
- Assist with customer security assessments, RFPs, and business cases.
- Collaborate to improve the trial and POC experience by identifying trends and solutions.
- Bring strong sales acumen in a commercially driven environment.
- Possess a deep understanding of the cybersecurity and GRC ecosystem, including GRC platforms, SIEMs, or security stack tools.
- Maintain a product expert mindset with a passion for complex software platforms.
- Strong API knowledge, excellent communication skills, and structured problem-solving abilities provide an edge.