Cision is currently seeking a Senior Level Customer Success Manager – MENA (Arabic Speaking) to join their customer service team in the UK. In this remote or regional-facing capacity, you will own the long-term health, retention, and growth of a portfolio of brand and agency accounts specifically within the MENA region.
Role Responsibilities
- Own retention across your customer portfolio, managing renewals and collaborating on Quarterly Business Reviews and growth opportunities.
- Build trusted relationships with executive stakeholders to align solutions with customer business goals.
- Drive adoption by overseeing onboarding, leading training, and maximizing return on investment.
- Act as the voice of the customer by escalating product feedback and managing roadmap expectations.
- Maintain accurate CRM records and partner with Product Support to ensure timely issue resolution.
Requirements
- Professional or native Arabic language proficiency.
- At least 3 years of experience in a Customer Success role, ideally within SaaS or a technology environment.
- Prior experience working with commercial and retention targets, as well as clients in the MENA region.
- Strong understanding of social media platforms and social listening or monitoring tools.
- Proven ability to develop strategic account plans and engage senior stakeholders.
Education requirements are not specified for this position. The salary is noted as market competitive. Please refer to Cision's official channels for further details on how to apply.