Bloomreach is currently seeking a Customer Success Manager - WE for our team in the UK. In this senior level customer service role, you will help top e-commerce businesses boost their performance by spreading a data-driven approach to business management and replacing gut feelings with objective facts.
Key Responsibilities
- Build and maintain long-term relationships with your clients.
- Act as a trusted advisor and industry expert who can challenge the status quo.
- Ensure the CDP Pillar delivers continuous value to the client while aligning our technology with their goals.
- Protect the interests of both the client and Bloomreach to secure a mutually beneficial partnership.
Candidate Requirements
- Bachelor's degree required.
- 2-3 years of work experience, ideally in B2B SaaS, online retail, e-commerce analytics, marketing, or as an Account Manager/CSM.
- Strong knowledge of e-commerce, marketing, business trends, and marketing cloud technology.
- Experience leading teams and projects, or pursuing your own B2B business.
- Familiarity with analytical concepts, KPIs, and emerging sectors such as BI, performance marketing, A/B testing, and personalization.
- Native fluency in English, with additional fluency in Danish, Dutch, Swedish, or German considered a nice-to-have.
- Independence, self-organization, and the ability to navigate ambiguous situations.
The salary for this position is $1,500. At Bloomreach, you will experience a culture offering a great deal of freedom and trust, without corporate rules or long approval processes, balanced by personal responsibility for results from day one.