Customer Support Manager:in (Niederländisch)

Customer Support Manager:in (Niederländisch) in Cologne

Speekly is currently seeking a Customer Support Manager (Niederländisch) to join our team in Cologne. As the largest marketplace for creator content in Europe, we connect over 100,000 creators with more than 12,000 brands. We are a venture-backed startup with over 6 million euros in funding, focused on building the operating system for social content. If you have a passion for social media trends and want to help us deliver top-tier service to our Dutch-speaking clients, we encourage you to apply.

Your Role and Responsibilities

You will serve as the primary point of contact for our Dutch customers, ensuring they receive the best possible support while using our platform. Your daily responsibilities will include:

• Answering inquiries regarding our platform and services.
• Supporting both brands and content creators to ensure successful collaborations that meet our platform standards.
• Proactively mediating between brands and creators to resolve any collaboration issues.
• Identifying up-selling and cross-selling opportunities to further develop client relationships.
• Gathering feedback from the Dutch market and communicating these insights directly to our internal team to help improve our software.

What We Are Looking For

This is a senior-level position requiring at least 5 years of experience. We need someone who is proactive, reliable, and capable of working independently. Key requirements include:

• Fluency in Dutch and, ideally, German.
• Strong empathy and conflict-resolution skills to ensure positive outcomes for all parties.
• A structured approach to work and a drive to take on responsibility.
• An active presence on TikTok and Instagram with an understanding of current content trends.

Working at Speekly

We offer a collaborative environment with a focus on personal development, including active coaching and regular feedback. You will work closely with our tech team to translate customer needs into product improvements. Our office is located in Cologne, and we support hybrid work with up to two days of home office per week. Benefits include flexible working hours, a choice of hardware, and access to Urban Sports Club.