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Posted 2 months ago
Sonatype is seeking a senior-level Federal Customer Success Manager - DevOps to act as a strategic post-sales advisor for U.S. government customers, alongside select State, Local, and Education accounts. In this IT role based in the USA, you will help federal organizations modernize their software development lifecycle, secure mission-critical applications, and drive measurable value from their investment in Sonatype.
This senior position requires 4 to 6 years of relevant experience and a Bachelor's degree. You will manage a customer portfolio through a scaled engagement model, using telemetry, product usage data, and lifecycle milestones to prioritize proactive outreach. Rather than acting as reactive support, you will drive customer onboarding, adoption, retention, and long-term advocacy while partnering with Sales, Engineering, Product, and Marketing teams to spot growth opportunities and mitigate risks early.
A defining expectation for this Federal Customer Success Manager - DevOps position is the daily use of GenAI as a workflow thought partner. You will apply GenAI tools to enhance the strategic rigor of your customer analysis, planning, and communications, while validating all outputs with your own professional judgment.
Specific salary details and exact application deadlines are not provided in the source listing. Interested candidates with the required Bachelor's degree and 4-6 years of experience should consult official Sonatype recruitment channels for further application instructions.
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