PerfectServe, an established clinical communication and physician scheduling technology provider with over 400 employees, is seeking a senior-level Forward Deployment Engineer, AI for a US Remote IT role. In this high-impact position within our Professional Services organization, you will play a core part in deploying our AI products to new healthcare customers, streamlining onboarding, and optimizing our conversational AI offerings.
Key Responsibilities
- Help configure and rollout customers for our existing AI voice agent.
- Build and run evaluation suites to validate behavior, catch regressions, and tune prompts.
- Develop new product features and fixes while optimizing latency, inference costs, and hallucination guardrails.
- Run model evaluation, benchmarking, and observability across the product.
- Monitor cost controls, usage tracking, and security/PHI handling constraints.
- Partner with Product and Customer Success teams to own customer go-live, post-launch monitoring, and production debugging.
Qualifications
- Bachelor's degree required.
- 3+ years of software engineering experience with strong Python backend skills.
- 1+ years of production experience deploying and supporting GenAI systems and LLM APIs at scale.
- Cloud-native architecture experience, preferably with AWS.
- Experience working in regulated or security-conscious environments.
- Product-minded systems thinking with comfort in ambiguity and executive communication.
- Prior experience with voice or conversational AI is a plus.
Join our collaborative team to help accelerate speed to care and improve clinical workflows nationwide.