Samsara is seeking a Manager I, Customer Success Manager for a remote, senior-level Customer Service role based in Canada. In this position, you will lead the Canada Scaled Customer Success team, guiding customers to successfully implement, adopt, and derive business value from the Connected Operations Cloud platform through digital communications and self-serve resources. The salary for this position is $134,172.50.
Role Requirements and Qualifications
- Master's degree
- 2+ years of relevant experience
- Residency in Canada
Key Responsibilities
- Hire, onboard, and develop a high-performing team of individual contributors and Customer Success Managers covering the Canada Commercial and Mid-Market segments.
- Manage individual performance, deliver results across team KPIs and organizational OKRs, and run structured 1:1s, pipeline reviews, and risk reviews.
- Identify and implement process-improvement opportunities, including systems efficiency gains and data-driven automation.
- Manage capacity and account assignment across a high-volume book to balance workload and customer coverage.
To learn more and submit your application, please visit the official Samsara job listing.