Juniper Square is seeking a Senior Customer Support Specialist - UK to join the team as a senior-level customer service professional based in the UK. This role requires 4 to 6 years of experience and a Masters degree. As a founding member of the EMEA team, you will work directly with executives and collaborate across departments to support private equity customers using the Juniper Square platform.
Key Responsibilities for the UK Senior Customer Support Role
- Deliver technical assistance to customers via phone, email, Zoom, and chat to ensure timely solutions.
- Develop expert-level knowledge of the platform and the private markets industry to share best practices and guide users.
- Build strong B2B relationships and act as a trusted advisor to clients.
- Partner with Customer Success Managers, Product Managers, and Software Engineers on complex solutions.
- Guide customers through onboarding and lead client meetings to review their needs.
- Share customer feedback with internal teams to inform product development and improvements.
- Independently manage high-profile customer escalations, handle difficult situations, and maintain high CSAT scores.
To apply or view further details regarding the application process, please consult the official job listing.