(Senior) Key Account Success Manager (x/f/m) in Berlin
Doctolib is looking for a (Senior) Key Account Success Manager (x/f/m) to join the Hospital Success Team in Berlin. In this senior-level management role, you will manage a dedicated portfolio of clinics and hospitals, acting as the central point of contact for decision-makers and driving strategic account growth.
Your Responsibilities
- Take full ownership of an existing client base, building trusting, long-term relationships through quarterly exchanges with decision-makers.
- Identify and drive cross-selling potentials to boost account growth and manage contract negotiations through to successful closure.
- Analyze business metrics such as MRR and KPIs to spot trends early and take actionable measures.
- Collaborate closely with internal sales, deployment, and technical project management teams to solve challenges and ensure client success.
Requirements
- Bachelor's degree and 5+ years of relevant professional experience.
- Strong sales motivation with a drive to achieve personal MRR goals and view customer success as a sales discipline.
- C-level communication skills to interact confidently and build relationships with decision-makers.
- Proven account management expertise in strategically developing accounts and handling technical SaaS environments with high tech-affinity.
- C1 proficiency in German and good English language skills.
- Prior experience in the healthcare or hospital sector, working with strategic key accounts, or an affinity for AI topics is a plus.
Benefits
Doctolib offers a market competitive salary alongside benefits including a sponsored Deutschlandticket, 28 vacation days (increasing up to 30), the option to work 10 days per year from abroad, supplementary health insurance, company pension with employer matching, the DoctoGrowth employee share program, parent care support, mental health sessions, meal vouchers, Urban Sports Club memberships, and flexible options for caregivers and employees with disabilities.