Software Engineer – Support (USA Only - 100% Remote) IT Role at Close
Close, a bootstrapped and profitable 120-person remote company building communication-first, AI-powered CRM software since 2013, is seeking a senior-level Software Engineer – Support for a 100% remote position within the USA (ET, CT, MT, or PT time zones). In this IT role, you will be embedded inside the Support function, reporting to the Director of Support, to build the internal tools, workflow automation, reporting dashboards, AI drafting tools, autonomous reply systems, and customer-facing diagnostic and self-service migration tools that keep customers happy and scale the support operation.
Key Qualifications and Background
- 3+ years of professional Software Engineering experience writing clean, production-quality code
- A degree (Computer Science, Mathematics, Physics, Electrical or Mechanical Engineering) or rigorous experience in the sciences
- Technical fluency in Python, Rust, Go, or Typescript/Javascript, with experience building information retrieval systems using semantic search / RAG
- A systems-thinking and pragmatic approach with a strong bias toward action and the ability to work comfortably with autonomy
- AI-fluency, utilizing tools like Claude, Codex, or Pi while understanding underlying code and debugging from first principles
- Clear, async communication skills tailored for a fully remote environment
Core Responsibilities
- Own and build internal tools and automated workflows end-to-end alongside the Support team without PM intermediaries
- Design and ship customer-facing diagnostic tools and self-service migration scripts to reduce ticket queues
- Collaborate directly with Support Reps and Support Engineers to identify pain points and build valuable solutions
Salary for this role is market competitive. Please refer to the official application guidelines to apply.