Associate Account Director Management Careers in the USA at AudioEye
AudioEye is seeking a senior-level Associate Account Director, Tier 3 to join our team in the USA. In this management role, you will focus on customer engagement, renewal health, and growth opportunities across a high-volume portfolio of existing SMB accounts. You will carry GRR and NRR targets and work closely with a Customer Success Specialist to manage account health, product adoption, onboarding, usage, and renewals.
Key Responsibilities and Contributions
- Own GRR and NRR goals for an assigned high-volume set of existing SMB accounts.
- Manage a high-volume expansion pipeline across current and upcoming quarters, maintaining accurate forecasting, CRM hygiene, and documentation as deals progress.
- Handle client discussions regarding contract limits and negotiate new agreements.
- Meet regularly with Customer Success Specialists to review account health, loss risks, and expansion opportunities.
- Prioritize a large account portfolio, flexing into adjacent tasks when capacity allows.
- Partner with leadership on renewal opportunities with a growth component and broader SMB growth strategy.
- Collaborate cross-functionally with Product, Sales, Service Delivery, and Customer Experience teams.
Candidate Qualifications
- 1-3+ years of experience in SMB account management, expansion sales, or account management within a SaaS or B2B environment.
- Demonstrated track record of identifying, leading, and closing renewals, upsell, and cross-sell opportunities with existing customers at higher volume and velocity.
- Bachelor's degree required.
- Strong organizational, communication, analytical, and pipeline management skills.
Benefits and Perks
AudioEye offers competitive compensation and equity, a weekly paid family meal, 401k, medical, dental, and vision insurance, a flexible PTO policy, and 15.5 company-paid holidays (including Juneteenth, MLK Day, and a one-week company shutdown). To support remote work conditions, employees receive a one-time $300 stipend.