Senior Business Travel Consultant (Germany - Remote) Customer Service
TripActions (Navan) is seeking a senior-level Business Travel Consultant to join its remote Global Operations and Service team in Germany. In this customer service role, you will act as the front line of the business, directly supporting users' travel needs and solving issues while providing a high standard of customer experience across chat, call, and email channels.
Core Responsibilities
- Assist travelers with bookings for hotels, flights, cars, and rail, and support users with Navan platform and app self-service.
- Analyze customer needs and urgency quickly and accurately while meeting SLA expectations.
- Adhere to travel policies, expense procedures, global compliance, and company attendance policies.
- Provide regular feedback on product performance to design, engineering, and internal stakeholders.
- Maintain supplier and destination knowledge, participate in team meetings, and meet individual performance metrics.
Requirements and Qualifications
- 5+ years of experience managing corporate and leisure client bookings in a core Business Travel environment.
- 3+ years of mandatory advanced Sabre or Amadeus GDS experience covering ticketing, reissues, voids, cancellations, EMD/MCO issuance, and PNR management.
- Experience with local market supplier content and booking practices in ARC and BSP markets.
- In-depth knowledge of complex itineraries, air fares, and fare construction calculations, including nett fares, IT fares, route deals, and corporate negotiated fares.
- Mandatory fluency in German and proficiency in written and spoken English.
Salary for this position is market competitive. Education requirements are not specified. Please note that Navan utilizes an AI-assisted tool (Metaview) to evaluate resumes, though all final hiring decisions are made by human recruiters, and candidates may request a human-only evaluation.