Cloud Monitoring Manager (m/w/d) Wärmepumpe in Berlin
GALVANY, a profitable greentech startup based in Berlin, is seeking a senior-level Cloud Monitoring Manager (m/w/d) Wärmepumpe to join its IT team. Backed by recent funding, the organization develops smart solutions for climate-neutral living by making heat pumps, battery storage, and smart metering accessible and reliable. In this hybrid role with remote troubleshooting responsibilities, you will serve as the primary technical authority when heating systems fail to operate correctly, utilizing real-time cloud and monitoring platforms such as the Panasonic Aquarea Smart Cloud.
Core Responsibilities
- Handle incoming app-monitoring tickets, customer inquiries, and fault reports through reactive support.
- Analyze remote customer problems, adjust system settings, and prepare or follow up on service deployments.
- Develop scalable solutions for recurring issues related to domestic hot water, noise complaints, or insufficient heating performance.
- Manage knowledge by maintaining FAQs, manuals, and internal databases, alongside researching technical standards and regulations.
- Support capacity management by handling seasonal peak loads while maintaining high service quality.
Requirements and Qualifications
- A completed bachelor's degree or vocational training in energy technology, mechanical engineering, electrical engineering, building services engineering, or a comparable technical field.
- 5+ years of relevant experience, coupled with a strong technical understanding of heating systems and heat pumps.
- Very strong German language skills in spoken and written form, with English being an advantage.
- Nice to have: Prior experience monitoring electric vehicle, heat pump, or photovoltaic data.
- Methodical problem-solving skills, proactive documentation habits, operational resilience during peak ticket volumes, and deep technical curiosity.
The position offers a market competitive salary within a hybrid working model, featuring an energetic office environment in Berlin and individual benefits such as learning budgets, public transport tickets, or sports memberships. To apply, please visit the official application channel.